How much does a CRM program really cost? Is it $25, $50, $100 per user? Not so fast! Looks can be deceiving.
CRM SaaS (Software-as-a-Service) has been around for a while now, and per seat costs can range from the unbelievably low to “nose-bleed” level highs. Underneath those numbers lay the true costs that involve much more. I am specifically referring to costs for:
- Software Installation & Set-up
- Professional & Administrative services
- Customization
- Lead Processing & Fulfillment
- Training
It is easy to be lulled into thinking of CRM costs as the simple $xx/seat license published by vendors, however that won’t be your “true cost”. Making sure your CRM implementation budget accounts for these things is important. You don’t want them creaping up on you when you didn’t expect them.
CRM Landmark is a site that provides independent information about CRM program total-cost-of-ownership and more. It’s information well worth giving a look if you are trying to determine the “True” cost of your CRM program whether you have an existing program or are planning to implement one. What is your CRM program costing you…really?
